FAQ

Frequently Asked Questions

What is Elite Stream Network IPTV?

Elite Stream Network IPTV is a subscription service that provides its customers with access to a wide range of movies, television programs and other audio-visual content from around the world. Content is accessed over the internet to certain internet connected devices such as a smart tv, smartphone, Amazon Firestick or Cube, and Apple Tv.

How can I get connected to the Elite Stream Network subscription service?

Contact the email or phone number listed on the Contact Us page for details on how you can be connected. You will need to have a stable internet connection to watch the subscription content and a device that is able to be connected to the internet. You have the choice to buy a suitable Amazon Firestick from Elite Stream Network or bring your own device!

How much do I need to pay?

You have the choice of a range of subscription plans to suit your needs. Prices start from a low month by month plan right up to a value 12 month subscription. Browse the Channel and Pricing pages to find what suits you best, then contact us
to arrange connection.

What if I don't like some of the channels in the channel list?

With our packages, you are able to customise the channel list to suit your needs. Contact the email or phone number listed on the Contact Us page to discuss how best to customise your channel list.

What if a channel in my package stops broadcasting?

From time to time channels may experience technical problems or may cease broadcasting. In the event of a known outage, Elite Stream Network will inform its subscribers on its Facebook page. Elite Stream Network provides access to channels and content “as is” and any technical problems due to the channel origins are out of our jurisdiction.

What if I can't watch any of the channels?

First check your internet connection. Any problems with your internet need to be addressed with your internet service provider before you can access your subscription content. Then check your smart device, Amazon Firestick or mobile device is working and connected to the internet. In the event of a known outage, Elite Stream Network will inform its subscribers on its Facebook page. Also be sure there aren’t any security restrictions from your internet service provider.

How do I renew my subscription?

Renewing your subscription is as simple as contacting us before your subscription expires. Renewing your subscription before it expires means your
subscription should continue uninterrupted. It’s also a good time to consider if your subscription plan or channels need to be changed to better suit your needs. If the subscription is already expired, you will need be given a new user name and password as your subscription needs to be set up again.

How do I end my subscription?

If you decide to end your subscription, contact the email or phone number listed on the Contact Us page. There is no cost to end your subscription.

Do I get a refund if I cancel my subscription before the plan ends?

No, sorry. Once a subscription is paid for and activated, there are no refunds. We recommend you choose your subscription plan carefully. We offer a wide range of plans starting at one month for peace of mind.